Our Company

Return Policy

Our Commitment to Your Satisfaction

At Sapphire Rugs, we prioritize your happiness. We understand the uncertainty that comes with purchasing a high-quality rug online without the opportunity to touch and feel it firsthand. That's why we stand behind our products with a hassle-free 30-Day Money Back Guarantee.

Simple Return Process:

  1. If, within 30 days of receiving your rug, you determine it's not the right fit for your space, just get in touch with us.
  2. We'll swiftly provide you with the necessary return shipping details via email.
  3. Carefully package the rug in its original wrapping or equivalent.
  4. Follow the provided instructions to complete the return process.

Important Information:

Please be aware that customers are responsible for covering the cost of return shipping, except in cases where the rug is defective. Regrettably, we are unable to offer refunds for rugs that have been damaged or soiled while in the customer's possession.

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